{"id":2094,"date":"2026-05-30T06:46:57","date_gmt":"2026-05-30T06:46:57","guid":{"rendered":"https:\/\/savesolar.eu\/?page_id=2094"},"modified":"2026-05-30T06:55:23","modified_gmt":"2026-05-30T06:55:23","slug":"returns-complaints","status":"publish","type":"page","link":"https:\/\/savesolar.eu\/index.php\/returns-complaints\/","title":{"rendered":"Returns &amp; Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2094\" class=\"elementor elementor-2094\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dbd78c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dbd78c5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68a8511\" data-id=\"68a8511\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81ea185 elementor-widget elementor-widget-heading\" data-id=\"81ea185\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Returns & Complaints<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa77ca7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa77ca7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-043fb85\" data-id=\"043fb85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8b1ee6 elementor-widget elementor-widget-text-editor\" data-id=\"e8b1ee6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3><span style=\"font-family: Poppins, 'Helvetica Neue', helvetica, arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 1.375rem; font-weight: bold;\">I would like to return a product.<\/span><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0e7966 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0e7966\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0601140\" data-id=\"0601140\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13120b1 elementor-widget elementor-widget-text-editor\" data-id=\"13120b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Products can be returned if they are unopened and are in their original condition. Please pack the products carefully so that they are not damaged during transit.<\/p><p>If you have received damaged products, please <a href=\"https:\/\/savesolar.eu\/index.php\/contact\/\">contact us<\/a>\u00a0 immediately after you open your parcel.<\/p><p>Find more legal information regarding <a href=\"https:\/\/savesolar.eu\/index.php\/terms-conditions\/\">withdrawals\/cancellations<\/a> here<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e9e1a4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9e1a4a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a27930\" data-id=\"4a27930\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb71027 elementor-widget elementor-widget-text-editor\" data-id=\"bb71027\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><span style=\"font-family: Poppins, 'Helvetica Neue', helvetica, arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 1.375rem; font-weight: bold;\">How Do Returns Work?<\/span><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c26ce3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c26ce3e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-888b4bc\" data-id=\"888b4bc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf2c172 elementor-widget elementor-widget-text-editor\" data-id=\"bf2c172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can return items within 14 days.<\/p>\n<p><b>Returns as a registered customer<\/b><br>To return BESS, go to your order details. Select the &#8220;Return item&#8221; function here and choose the items you&#8217;d like to return.<\/p>\n<p><b>Returns as a guest customer<\/b><br>If you made your purchase as a guest, please go to the order confirmation that you received by email. Then click on the &#8220;View order details&#8221; button. There you will find the option &#8220;Return item&#8221;.<\/p>\n<p>You will then receive the shipping label conveniently by email. It contains all the important information on how to return your parcel. This method of returns is free of charge for you<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf5927c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf5927c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7563aa9\" data-id=\"7563aa9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1335e6d elementor-widget elementor-widget-text-editor\" data-id=\"1335e6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><span style=\"font-family: Poppins, 'Helvetica Neue', helvetica, arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 1.375rem; font-weight: bold;\">If you are returning products to us, please note the following:<\/span><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0e9a17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0e9a17\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29c83d0\" data-id=\"29c83d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-782e607 elementor-widget elementor-widget-text-editor\" data-id=\"782e607\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>Make sure you get a receipt as proof of shipment and save it until you have received the refund or replacement<\/li>\n<li>You must pack the BESS with reasonable care so that they are not damaged in transit.<\/li>\n<li><b>BESS should be returned in their original packaging to avoid damage in transit.<\/b><\/li>\n<li>For BESS which have to be returned to us by a forwarding agent, the costs of the return shipment will not be covered<\/li>\n<li>We will process your return as quickly as possible. Note: Returns are inspected and processed in Poland.<\/li>\n<\/ul>\n<p>For more information, please refer to our&nbsp;<a>T&amp;Cs<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d12955e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d12955e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fbfd7a\" data-id=\"1fbfd7a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d58c46 elementor-widget elementor-widget-text-editor\" data-id=\"1d58c46\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><span style=\"font-family: Poppins, 'Helvetica Neue', helvetica, arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 1.375rem; font-weight: bold;\">How will I receive my refund?<\/span><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ec1b8c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec1b8c5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d4371be\" data-id=\"d4371be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8dc539 elementor-widget elementor-widget-text-editor\" data-id=\"d8dc539\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Your amount will be returned via the payment method you placed your order with. If you prefer, we can create a shop voucher for the value of your return payment instead.<\/p>\n<p>You will receive a confirmation email with a credit memo when your return has been processed. Please note that you must return the item(s) within 14 days.<\/p>\n<p>If you have any questions,&nbsp;<a>feel free to contact us via our contact form<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b69fb69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b69fb69\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d506300\" data-id=\"d506300\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2aede7d elementor-widget elementor-widget-text-editor\" data-id=\"2aede7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><span style=\"font-family: Poppins, 'Helvetica Neue', helvetica, arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 1.375rem; font-weight: bold;\">I would like to issue a complaint<\/span><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a3a78de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3a78de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed70c21\" data-id=\"ed70c21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97b72a7 elementor-widget elementor-widget-text-editor\" data-id=\"97b72a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We are sorry if you received a damaged, defective or incorrect product. Please&nbsp;<a>feel free to write to us using the contact form.<\/a>&nbsp;Please select Returns &amp; Complaints as the reason for contact and we will resolve the matter via the warranty or guarantee. You can find more information about this in&nbsp;<a>our Terms and Conditions<\/a>&nbsp;under \u201cWarranty &amp; Guarantee\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &#038; Complaints I would like to return a product. Products can be returned if they are unopened and are in their original condition. Please pack the products carefully so that they are not damaged during transit. If you have received damaged products, please contact us\u00a0 immediately after you open your parcel. Find more legal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2094","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/pages\/2094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/comments?post=2094"}],"version-history":[{"count":28,"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/pages\/2094\/revisions"}],"predecessor-version":[{"id":2122,"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/pages\/2094\/revisions\/2122"}],"wp:attachment":[{"href":"https:\/\/savesolar.eu\/index.php\/wp-json\/wp\/v2\/media?parent=2094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}